Refund policy

Last updated: October 17, 2026

Returns

If you are not completely satisfied with your purchase, we offer a 14-day return window designed to ensure your absolute confidence.

Items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

Return Conditions

Because a timepiece is a precision instrument, it must be returned to us in pristine, re-sellable condition. To qualify for a return or exchange:

Unworn & Unaltered: The watch must not show any signs of wear, including scratches, scuffs, or micro-abrasions on the case, glass, or case back. Straps and bracelets must not have been resized or altered.
Original Packaging: The watch must be in its original box, with all protective factory plastics, and hangtags completely intact and un-removed.
Complete Documentation: All booklets, instruction manuals, warranty cards, etc. must be securely returned inside the box.

Note: Items marked "Final Sale" cannot be returned.

Refunds & Fees

We provide fully insured, prepaid return shipping labels via email to make the process effortless. Costs are handled dynamically depending on your preference:

Full Refunds: If you request a full refund back to your original payment method, a prepaid label will be provided upon return approval.
Processing: Once our inspection team verifies that the watch meets our return conditions, your refund or exchange will be processed within 3–5 business days.

How to Start a Return

Submit Request: email haakonwatches@gmail.com with your order number.
Pack Securely: Place the watch inside its original premium box. Wrap that box securely in bubble wrap or padding, and place it inside a sturdy shipping box. Do not ship a watch back in a soft mailer bag.
Attach Label & Ship: Drop off the package using the prepaid, insured shipping label provided by our team.

Damaged, Defective, or Lost Items

We fully insure all shipments. In the rare event that your timepiece arrives damaged or has a manufacturing defect, our standard return fees do not apply.

Reporting: You must notify us within 48 hours of delivery of any physical damage or defects upon arrival.
Resolution: We will issue a 100% free return label, inspect the item, and ship out a replacement timepiece or issue a full refund at zero cost to you.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing and website at the time of purchase.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.